Puralza

Fast and secure payment

Customer review 4.8/5

Free freight

General terms and conditions

ARTICLE 1 – DEFINITIONS

In these terms and conditions, the following definitions apply:

Additional agreement: an agreement whereby the consumer acquires products, digital content and/or services in connection with a distance contract, and these are supplied by the entrepreneur or by a third party on the basis of an agreement between that third party and the entrepreneur.

Reflection period: the period within which the consumer can exercise their right of withdrawal.

Consumer: a natural person who is not acting in the exercise of a profession or business and who enters into an agreement with an entrepreneur.

Day: calendar day.

Digital content: data produced and delivered in digital form.

Ongoing agreement: an agreement that covers the regular delivery of goods and/or services over a period of time.

Durable medium: any means that enables the consumer or entrepreneur to store information addressed to them personally in a way that allows for future access and unchanged reproduction, including email.

Right of withdrawal: the consumer's right to withdraw from a distance contract during the reflection period.

Withdrawal form: the form provided by the entrepreneur that the consumer can use to exercise their right of withdrawal.

Entrepreneur: the natural or legal person who offers products and/or (access to) digital content and/or services to consumers at a distance.

Distance contract: an agreement concluded within the framework of an organised system for distance selling, where only distance communication is used until the agreement is concluded.

Distance communication technology: a means that can be used to conclude agreements without the consumer and entrepreneur being simultaneously present in the same place.

General terms and conditions: the entrepreneur's current general terms and conditions.

ARTICLE 2 – IDENTITY OF THE ENTREPRENEUR

PURALZA

📧 Email: info@puralza.com

📜 Chamber of Commerce (KvK) number: 42105434

🔢 VAT number: NL869756783B01

ARTICLE 3 – APPLICABILITY

These general terms and conditions apply to every offer from the entrepreneur and to every distance contract concluded between the entrepreneur and the consumer.

Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, before the contract is concluded, it will be indicated where and how the terms can be reviewed, and that they will be sent free of charge upon request.

If the agreement is concluded electronically, these terms may instead be made available in a way that allows the consumer to store them on a durable medium. If this is not possible, the consumer will be informed where the terms are available and that they will be sent free of charge upon request.

If specific product or service conditions apply in addition to these general terms and conditions, the same principles apply. In case of conflict between the terms, the consumer can always invoke the provision that is most favourable to them.

If one or more provisions of these terms and conditions are declared invalid or annulled, this does not affect the remaining provisions. The provision in question will then be replaced by a new provision that is as close as possible to the original.

Situations not covered by these terms and conditions should be assessed in accordance with the spirit of these terms. Ambiguities regarding the content or interpretation of one or more provisions should also be interpreted in line with the purpose of these terms.

ARTICLE 4 – THE OFFER

If an offer has a limited validity period or is subject to specific conditions (e.g., suspension or repeal), this will be clearly stated in the offer.

The entrepreneur's offer is non-binding. The entrepreneur has the right to modify or adjust the offer.

The offer contains a description of the products and/or services offered that is sufficiently detailed and accurate, allowing the consumer to make a proper assessment. If images are used, they must be a true representation of the products and/or services. Obvious errors or mistakes in the offer are not binding on the entrepreneur.

Product images are an accurate representation of the products, but colours may differ slightly in reality from screen displays.

Every offer must contain information that makes it clear to the consumer what their rights and obligations are upon accepting the offer, particularly:

The price, including all taxes
Any shipping costs
How the agreement will be concluded and what steps are necessary
Whether there are additional costs for using distance communication
Whether the agreement will be archived and how the consumer can access it
The duration of the agreement for ongoing deliveries
Whether the right of withdrawal applies
Method of payment, delivery, and execution of the agreement

ARTICLE 5 – THE AGREEMENT

The agreement is concluded when the consumer accepts the offer and fulfills the stipulated conditions, subject to paragraph 4 of this article.

If the consumer accepts the offer electronically, the entrepreneur will immediately confirm receipt of the acceptance electronically. As long as this confirmation has not been sent, the consumer can dissolve the agreement.

If the agreement is concluded electronically, the entrepreneur will ensure adequate technical and organizational measures to protect the data transfer and provide a secure web environment. If the consumer can pay electronically, the entrepreneur will implement appropriate security measures.

The entrepreneur can, within legal frameworks, investigate whether the consumer can meet their payment obligations, as well as other relevant factors for the conclusion of the agreement. If there is a valid reason, the entrepreneur can refuse the order or impose special conditions.

The entrepreneur will provide the consumer with the following information no later than upon delivery, either in writing or in a way that allows the consumer to store the information on a durable medium:

The business address of the establishment where the consumer can file complaints
Information about the right of withdrawal or notification that the right of withdrawal is excluded
Information about guarantees and any after-sales service
The total price, including taxes
Shipping costs, if applicable
Payment and delivery method and how the agreement is executed
Conditions for termination if the agreement lasts more than one year or is open-ended
Withdrawal form if the right of withdrawal applies

For ongoing agreements, this only applies to the first delivery.

ARTICLE 6 – RIGHT OF WITHDRAWAL

When purchasing products:

The consumer has the right to withdraw from the purchase within 14 days without giving any reason. The reflection period begins the day after the product is received by the consumer or a representative designated by the consumer.

The validity period of the right of withdrawal is the same as the manufacturer's warranty period. The intermediary (seller) is not responsible for the suitability of the product for specific uses or for usage recommendations.

In case of a warranty claim, the seller can choose between repair or replacement. In case of replacement, the buyer undertakes to return the defective product.

Warranty does not apply if:

The buyer has repaired/modified the product themselves or had it done by a third party
The product has been exposed to abnormal conditions or handled carelessly, contrary to instructions
The defect is wholly or partly due to laws or government regulations related to product materials
The product is a hygienic product, which cannot be returned due to health protection (especially during COVID-19). Examples: underwear, bikinis, make-up, hair and beauty products

The right of withdrawal also applies:

When ordering multiple products simultaneously, the period begins the day after the last product is received
For delivery in multiple shipments, the period begins the day after the last part is received
For subscriptions or ongoing deliveries, the period begins after receipt of the first product

For services and digital content not delivered physically:

The consumer can cancel the agreement within 14 days from conclusion without reason, if there is no physical delivery.

Extended right of withdrawal due to lack of information:

If the consumer has not received information about the right of withdrawal or the withdrawal form, the period is extended by 12 months.

If this information is later provided, the period expires 14 days after receipt of the information.

Consumer's responsibility:

The consumer must handle the product and its packaging carefully during the reflection period. The product should only be opened and tested to the extent necessary for assessment. When exercising the right of withdrawal, the product must be returned complete, in its original condition and packaging, in accordance with the seller's instructions.

The consumer must notify the use of the right of withdrawal within 14 days of receipt. This is preferably done via the withdrawal form. After notification, the product must be returned within 14 days. The consumer must document the return, e.g., with a receipt.